Rent

Maintenance Request

It is a strict policy of this office that all maintenance requests are presented in writing before they can be acted upon. You can print off aMaintenance Request Formor simply scroll down and fill out the maintenance request form at the bottom of this page and our Property Management team will be in contact shortly.

When you submit the form it will refresh the page, if you scroll to the bottom you will receive a confirmation sentence that the email has been sent. We strongly suggest checking this to ensure your maintenance request has been received by our office.

Maintenance Trouble Shooting Guide

Hot Water Systems
If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up.  Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Please follow the above procedure before requesting maintenance. If this does not rectify the problem, please complete the electronic maintenance request form on our website.Note: A leaking hot water tap will cause a poor supply of hot water and high electricity accounts.

Water Leaks
Water bubbling out of the ground could be a serious problem and could lead to further complications. Roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office immediately.

Bath/Shower Leaks
A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area. Please complete the electronic maintenance request form on our website if there is still a problem.

Leaking from Toilet
This is usually a minor problem. Regular mopping and turning off the tap between uses is adequate until the tradesperson arrives. Please complete the electronic maintenance request form on our website and we will organise a tradesperson.

Washing Machine
Check the power is connected, the water taps are turned on, the load of clothes is not off balance or too high, lid is connecting with on/off switch when closing, hoses are securely attached, if leaking-check hoses for splits. When all else fails, please complete the electronic maintenance request form on our website.

Clothes Dryer
Check thefilter is cleaned before every use of the dryer, power is on, dryer is not overloaded, the air temperature is hot when running. This appliance is not essential, please complete the electronic maintenance request form found on our website to report failure.

Faulty Switches or Fans
Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.

Lights
Check power or fuse box. Ensure the power is on and the switch has not tripped.  Tenants are responsible for replacing blown light bulbs. If problem is not remedied, please complete the electronic maintenance request form on our website.

Power
If your neighbours have also lost power, contact ENERGEX.  Otherwise check if the Safety Switch has tripped and if so, reset the switch.  If it trips again, unplug all appliances from power points, reset Safety Switch and plug in appliances one at a time until faulty appliance is located.  If you have a fuse box, check this for a blown fuse. If this does not rectify the problem, please complete the electronic maintenance request form on our website. Note: Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

Hot Plates
Check if power is connected or check power box for tripped switch or blown fuse. Complete the electronic maintenance request form on our website and we will arrange for professional help.

Garbage Disposal Unit
If your food disposal fails to work, you may need to push the reset button. This button is under the unit and usually red.  Do not attempt to disassemble unit. If this does not rectify the problem, please complete the electronic maintenance request form on our website and send to our office. Note: Tenants will be required to pay for callouts to repair food disposal units that are blocked due to tenant misuse or abuse.

Pool Problems

  • Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.
  • No metal objects are to be allowed in the pool as it could cause corrosion marks
  • No animals in the pool as this creates a huge chemical imbalance.
  • Ensure regular testing of water to keep correct PH level. This helps prevent mould/fungus forming in the pool.
  • Vacuum at least once a week to keep pool clear of debris.
  • Regular checks of pump to ensure motor working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.
  • Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems.

No Power?Click here for Energex tips

Have you contacted your electricity supplier?  There may be a fault in your street.
Have you checked the fuse box?  There may be an overload and the safety switch has been activated and needs resetting.
Have you checked that one of your appliances is not faulty?

Poor Television Reception?
Properties on the Sunshine Coast often require a tv booster such as Kingray Power Supply to increase the television reception.  This can be purchased from any electrical retailer.

* Please note any trades people which have been called to the property and it is found to be a user error, the tenant will be responsible for any costs incurred.


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